Contact us

Customer Contact Centre

If you need help or advice on your application, you should call our Customer Contact Centre:

UK number: 0371 334 4447

International number: +44 330 333 0235

Open Monday to Friday 08:30-18:00 (UK time).

Calls will be charged at your standard network rate.

Our Contact Centre opening times over Christmas and New Year

Friday 19 December08:00 - 12:45, 14:45 - 18:00
Saturday 20 DecemberClosed
Sunday 21 DecemberClosed
Monday 22 December08:30 - 18:00
Tuesday 23 December08:30 - 18:00
Wednesday 24 December08:30 - 16:00
Thursday 25 DecemberClosed
Friday 26 DecemberClosed
Saturday 27 DecemberClosed
Sunday 28 DecemberClosed
Monday 29 December 08:30 - 16:30
Tuesday 30 December08:30 - 16:30
Wednesday 31 December08:30 - 16:00
Thursday 1 JanuaryClosed
 

If you are calling from outside the UK, please call the international telephone number above. If you cannot access this number, please use the UK number - +44 371 334 4447 (this number may have a higher call rate).

For an automated response with general information and guidance on the UKPASS procedures email enquiries@ukpass.ac.uk.

If you have hearing difficulties, you can call the Text Relay service on 18001 0371 334 4447 from within the UK, or on +44 151 494 1260 (text phone) from outside the UK. You will need to ask the operator to dial 0371 334 4447.

Please have your Personal ID ready so we can find your records quickly.postgraduate students

You can also write to us at Customer Contact Centre, UKPASS, PO Box 28, Cheltenham GL52 3LZ.

Online application

You apply using the online application service. The system provides detailed screen help text to assist you in making your application. If you have an enquiry about your individual application please email enquiries@ukpass.ac.uk.

Technical enquiries

Please check our FAQs or call our Customer Contact Centre.

Statistics enquiries

email: stats@ucas.ac.uk

Please note that emails to this address about the application process will not receive a response - please check our FAQs or call our Customer Contact Centre.

Website maintenance

If you experience a technical fault or encounter what you believe may be incorrect content while using the UKPASS website please notify us by email at website@ucas.ac.uk.

Please note that emails to this address about the application process will not receive a response - please check our FAQs.

Online advertising

Advertising on the UKPASS website can be arranged through UCAS media online at www.ucasmedia.com.

email: ucasmedia@ucas.ac.uk

Please note that emails to this address about the application process will not receive a response - please check our FAQs.

Have you received excellent service from someone at UKPASS?

If you have received exceptional service from someone at UKPASS, we would like to hear from you.

We will make sure that your appreciation is passed on to the person you have mentioned. Your positive feedback will help us highlight these actions within UKPASS and turn exceptional service into business as usual, giving all of our customers the service they deserve.

Please email your comments to employeeexcellenceawards@ucas.ac.uk including the following information.

  • Name of UKPASS employee
  • Brief description of the service received
  • Your name
  • Your email address
  • Personal ID number (if applicable)
  • University code (if applicable)

Thank you for taking the time to let us know.

Please note that emails to this address about the application process will not receive a response - please check our FAQs.

Complaints

Should you have any need to complain about our service or procedures, please follow our complaints procedures.

Your views

UCAS welcomes your feedback on the wide range of products and services provided, including UKPASS. You can email your comments to feedback@ucas.ac.uk, letting us know which product or service you are referring to. This email address is for your views and comments - you will not receive a response to your email.

Our address

Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ

Company registration

UKPASS is a service provided and operated by the Universities and Colleges Admissions Service (UCAS).
Registered office: Rosehill, New Barn Lane, Cheltenham, Gloucestershire, GL52 3LZ
UCAS is a company limited by guarantee registered in England and Wales number 2839815
Registered charity number in England and Wales 1024741
Registered charity number in Scotland SC038598
VAT registration number GB 618 2306 57